1. Who is behind this website?

Our platform is operated by UPAY, a non-governmental organization dedicated to empowering underprivileged communities by providing them with opportunities to showcase and sell their handmade products. We work directly with artisans and craftsmen/women from economically disadvantaged backgrounds to bring you unique and meaningful products.

2. How does purchasing from your website help the artisans? Every purchase you make on our website directly contributes to the livelihood of artisans and helps in sustaining their craft traditions. We ensure fair wages and ethical working conditions for all artisans involved. By supporting us, you are empowering these talented individuals to improve their standard of living and build a better future for themselves and their families.

3. Are the products on your website handmade? Yes, all the products featured on our website are meticulously handmade by skilled artisans. Each item is crafted with care, preserving traditional techniques passed down through generations. We take pride in offering you authentic, high-quality products that reflect the rich cultural heritage of the communities we work with.

4. Where do you source your products from? We work directly with artisan communities across India, sourcing products directly from them. By eliminating middlemen, we ensure that artisans receive fair compensation for their work and that you get the best value for your purchase. Additionally, this direct relationship allows us to support sustainable practices and maintain the highest quality standards.

5. Do you offer international shipping? Yes, we offer worldwide shipping for most of our products. Whether you’re located locally or internationally, you can enjoy our curated selection of artisanal goods delivered right to your doorstep. Please note that shipping times and costs may vary depending on your location and the products ordered.

6. How can I track my order? Once your order is confirmed and dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online. If you have any questions or concerns regarding your order, our customer support team is here to assist you every step of the way.

7. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayUMoney, and other secure online payment gateways. Rest assured that all transactions on our website are encrypted and processed securely to protect your sensitive information.

8. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 2 days of receiving it for a full refund or exchange, provided that the item is unused and in its original condition.

9. How can I contact your customer support team? If you have any questions, feedback, or concerns, please don’t hesitate to reach out to our friendly customer support team. You can contact us via email at [support email], and we’ll get back to you as soon as possible. Your satisfaction is our top priority, and we’re here to assist you in any way we can.

10. How can I stay updated on new products and promotions? To stay updated on the latest products, promotions, and exclusive offers, be sure to subscribe to our newsletter. You can also follow us on social media platforms like Facebook, Instagram, and Twitter for behind-the-scenes glimpses, artisan stories, and more. Join our community of conscious shoppers and be part of our mission to make a positive impact through ethical shopping.

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